DRIVE OPERATIONAL EFFICIENCY THROUGH OPTIMIZED & BUSINESS-ALIGNED IT INFRASTRUCTURE

Enhancing business performance through an efficient IT Infrastructure Service

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Managed Services
Shared Service Model
Dedicated Service Model
Global Field Services

Welcome to the possible

IT MANAGED SERVICES (DAILY STATISTICS)

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HP Data Protector
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EMC Storage
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BROCADE Switches
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HP 3PAR
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NetApp Storage
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VMWare

MONTHLY TICKET STATISTICS

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On Site Break & Fix
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Remote Services
0%
FIRST TIME RESOLUTION
0%
SLA
Customer Satisfaction 99%

All your Business needs at one place, giving you a flexibility to manage things with ease

Monitoring Solution
Global Field Services
IT Administration
24/7 Service Desk
Managed Services

Services aligned exactly to your business needs

Infrastructure Monitoring
IT Administration & Support
Storage Solutions & Design
Datacenter Implementation
Infrastructure Deployment

In house solution for Managed Services Customers, at ZERO additional cost.

PULSE PULSE PULSE

Intelligent Solution

customized for

your business needs.

Request a free Demo

- GLOBAL FIELD SERVICES -

A Process driven Model with Centralized Management, we give you access to 46 countries with the exact skills needed to reach your goals.

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Experience that is built over the years of hard work

Our Global Delivery Network & Field Services thrives upon a robust partner ecosystem, which allows us to leverage global sourcing to provide remote and onsite support and improve the ratio of remote vs. onsite and provide consistent high-touch, high quality services. Yeppler has an extensive network of field services partners spread across various geographies, providing near-shore presence with multi-lingual support for Break-Fix Support Services/desk-side/IMAC issues.

Hardware Maintenance
  • Desktops and laptops
  • Network devices
  • Servers and storage systems
  • Peripherals
PROVISIONING SERVICES
  • Desktop build and test staging (Network)
  • Deployment and project management
  • Extended support options
  • Remote deployment methodologies
SOFTWARE SUPPORT SERVICES
  • Storage Support Services
  • Tier 1& 2 commercial off-the-shelf software support (Microsoft, Linux, Unix, Cisco)
  • Tier 1 client unique(Bespoke) applications
  • Specialized software support for server OS environments
FLEXIBLE OPTIONS
  • 5×8, 5×12, 7×12 or 7×24 support coverage
  • 2 hour, 4 hour, 8 hour, or Next Business Day (NBD) resolution times
  • Dedicated or dispatched staffing models, depending on requirements
WHY YEPPLER ?
  • Yeppler provides End-to-End Desktop & Network Life Cycle Management services
  • Yeppler is vendor agnostic
  • Improve mix of remote and onsite support
  • Deliver 65% of the desktop support remotely
  • Reduce desk-side visits by 20-30% through helpdesk
  • Reduce desk-side support costs by 10-15 % over the contract period
  • Sub-contractor’s managed under CAPP Framework. Provides quick start up and higher efficiency through E-Bonding
  • Dedicated partner management team at key locations across the globe
  • Focused team for asset procurement, contract negotiations, vendor management and spares management
  • Clients have an option to procure assets & spares under direct contract without having to pay mark-ups, pass-through fees to Yeppler.

- IT ADMINISTRATION -

A Process driven Model with Centralized Management, we give you access to 46 countries with the exact talent needed to reach your goals.

Know More

Experience that is built over the years of hard work

Our Global Delivery Network & Field Services thrives upon a robust partner ecosystem, which allows us to leverage global sourcing to provide remote and onsite support and improve the ratio of remote vs. onsite and provide consistent high-touch, high quality services. Yeppler has an extensive network of field services partners spread across various geographies, providing near-shore presence with multi-lingual support for Break-Fix Support Services/desk-side/IMAC issues.

STORAGE SERVICES

With our team of experts you are always at the safe hands. From Storage Implementation to Remote Services, we are backed by our experience of handling more than 600 NetApp filers every day, 200 HP StoreOnes and 100+ EMC Storage devices. Our clients include some of the best brands in the world. With the exposure and the knowldge, we have gained for the last 20 years, we are sure we would be able to help you.

  • NetApp Cluster Data Ontap & 7 Mode Ontap
  • Remote Administration
  • Up gradation and Firmware Installation
  • Consultation and Performance Tuning
  • Hardware Installation
  • Metro Cluster
  • OnCommand
  • DR Solutions
  • Backup and Recovery
FABRIC DESIGN ANN IMPLEMENTATION

Design and Implementation of Brocade SAN solutions to optimize your IT Infrastructure. From Onsite Implementation to remote management services, we make it happen.

DATA REPLICATION & DISASTER RECOVERY SERVICES

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ON SITE INSTALLATION & UPGRADATION

Accordion Content

SERVER ADMINISTRATION

Accordion Content

NETWORK OPERATIONS

Accordion Content

- SERVICE DESK -

A Process driven Model with Centralized Management, we give you access to 46 countries with the exact talent needed to reach your goals.

Know More

Experience that is built over the years of hard work

Our Global Delivery Network & Field Services thrives upon a robust partner ecosystem, which allows us to leverage global sourcing to provide remote and onsite support and improve the ratio of remote vs. onsite and provide consistent high-touch, high quality services. Yeppler has an extensive network of field services partners spread across various geographies, providing near-shore presence with multi-lingual support for Break-Fix Support Services/desk-side/IMAC issues.

Technical Service Desk

Speed Resolution for Your Rapidly Changing, Complex Products
These days, new software and capabilities can be released daily or even hourly to your customers. Your technical support needs to not only keep up with rapid change, but help make the complex simple for your customers. Whether your customers are consumers or businesses, Yeppler has you covered. Our multi-tiered technical support offering delivers personalized, excellent service to everyone from new users with routine questions to IT professionals requiring advanced technical support from engineers with deep experience and advanced certifications.

Infrastructure Monitoring

Customized approach for your exact business needs

Customer Service

Engage Your Customers
Providing exceptional customer care helps you build relationships that improve satisfaction, nurture loyalty, and spur revenue growth. Let Yeppler help you deliver a personalized, multichannel customer experience that meets your customer care and business goals while lowering your service costs. We combine decades of experience with our integrated, end-to-end solution of advanced analytics, omnichannel technology, and global outsourcing to design, unify, and optimize the customer care experience.

CONTACT US

Discover Yeppler

Why Yeppler
Global Service Locations
Our Services
Careers

About Yeppler

Partner Management
Service Excellence
Investors Relations
Corporate Responsiblities

Reach Us

Yeppler Internet Solutions Private Limited

486A, Dakshinpally, Rahara, Khardah

Kolkata 700118. West Bengal

INDIA

connect@yeppler.com

Global